Knack Media — Updated Privacy Policy
Last Updated: 12/1/2025
Knack Media (“we,” “us,” or “our”) operates the website https://knackmedia.com
(the “Service”).
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website and services.
By accessing or using the Service, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
Information you voluntarily provide to us, including but not limited to:
Name
Email address
Phone number
Business information
Any information submitted through our contact or inquiry forms
Log Data
When you visit our website, our servers automatically record certain information (“Log Data”), including:
IP address
Browser type and version
Pages visited on the site
Date and time of visit
Time spent on each page
Device and operating system information
Cookies & Tracking Technologies
We use cookies and similar technologies to improve functionality, analyze website usage, and enhance user experience. You may disable cookies in your browser settings, but certain parts of the site may not function properly.
2. How We Use Your Information
We use collected information to:
Provide and improve our services
Respond to inquiries and support requests
Deliver project updates and service notifications
Communicate regarding appointments, scheduling, or service-related matters
Enhance site performance and user experience
Maintain security and prevent fraudulent activity
We do not use your information for third-party marketing.
3. SMS Communications & Consent
(Required for Twilio / A2P compliance)
When users voluntarily provide their phone number on our website, they may consent to receive informational SMS messages related to:
Project updates
Appointment reminders
Service notifications
Account alerts
Support-related communications
We do not send promotional or marketing SMS messages without explicit consent.
SMS Data Sharing
We do not sell, rent, or share phone numbers or SMS consent information with third parties or affiliates for marketing or promotional purposes.
We may share information only with subcontractors or service providers who assist us in delivering the services the user has requested.
Opt-Out Instructions
Users may opt out of SMS messages at any time by replying:
STOP to unsubscribe
HELP for assistance
Message and data rates may apply. Message frequency varies based on service activity.
4. How We Share Information
We may share personal information with:
Service providers or subcontractors who help us operate the Service
Analytics partners that help us understand site usage
Legal authorities, if required to comply with law or protect our rights
We do not share personal data with third parties for advertising, promotional, or unrelated marketing purposes.
5. Security
We use commercially acceptable measures to safeguard your Personal Information.
However, no method of online transmission or electronic storage is guaranteed to be 100% secure.
6. Links to External Websites
Our website may contain links to third-party sites not controlled by Knack Media.
We are not responsible for their content, privacy practices, or policies.
We strongly encourage you to review the privacy policies of any external websites you visit.
7. Children’s Privacy
Our Service is not intended for individuals under the age of 13.
We do not knowingly collect Personal Information from children under 13.
If you believe your child has submitted information, please contact us so we may remove it promptly.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated “Last Updated” date.
Your continued use of the Service constitutes acceptance of the updated policy.
9. Contact Us
If you have questions about our Privacy Policy or data practices, please contact us:
Contact Page: https://knackmedia.com/contact/
